RETURNS/EXCHANGES

Love and care goes into every Simply Sweet garment, however, if you have any concerns or are not completely satisfied with your purchase or wish to exchange it, we are happy to assist!

In order to return an item you (the original purchaser) must contact us within 7 days of receiving your order. The item must be new, unwashed and in the original packaging. Items must be returned within 14 days of receiving them. If these requirements are not met, the request will be denied. Contact us at joelle@simplysweetkc.com to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of the original and return shipping will be issued within 7 days.

If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.

We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.